Ticket Terms of Use
The code on each ticket allows redemption of the item described, and it will be scanned for authenticity. Do not make additional copies of your ticket(s); duplicates will be rejected. Purchase of tickets by a third party is not authorized and carries a risk of being fraudulent. Event reserves the right to require photo ID for entry. Tickets are a revocable license to fulfill items, entry, or services. Management may, without refund, revoke this license and refuse admission or redemption for non-compliance with these terms or for disorderly conduct. Unlawful sale or attempted sale subjects tickets to revocation without refund. Tickets obtained from unauthorized sources may be invalid, lost, stolen or counterfeit and so are void. You voluntarily assume all risks whether occurring prior to, during and after this event. You agree to release the organization, facility, participants, Saffire and their respective affiliates and representatives from responsibility and related claims. You grant unrestricted license to use your image or likeness in photograph or video by the event and its respective agents.
Refunds, Disputes & Cancellations
By proceeding with a purchase from the Waukesha County Fair, you acknowledge that you have read, understood, and agree to abide by the terms outlined in this disclosure regarding refunds.
Please note that all sales are final, and we do not offer refunds unless otherwise stated explicitly by the Waukesha County Fair or as required by law. This policy applies to all ticket purchases made through our website or any authorized ticketing platforms. The Waukesha County Fair recommends acquiring tickets only through our authorized platforms and does not guarantee authenticity for tickets purchased, exchanged or otherwise obtained through unauthorized platforms.
We understand that unforeseen circumstances may arise that prevent you from attending an event. However, due to the nature of event planning and logistics, we are unable to accommodate refund requests, including but not limited to:
- Change in personal plans
- Travel disruptions
- Inclement weather
- Artist or performer lineup changes
- Venue changes
Disputes or Chargebacks
Disputing charges processed by or on behalf of The Waukesha County Fair including by its partner, Saffire or SaffireTix, may result in being blacklisted (banned) from future purchases and should not be used a method for obtaining a “refund”.
Cancellations
In the event of a concert cancellation by the Waukesha County Fair, we will offer a refund to ticket holders with valid concert tickets. Ticket holders will be contacted directly via email with further instructions. General Admission Fair Passes, Parking, Ride Wristbands & Cream Puff vouchers are non-refundable regardless of circumstances.
Refund Response Deadline: Following a cancellation for which a refund is offered, the Waukesha County Fair will provide the ticket purchaser with email instructions (sent to the email originally used to purchase tickets) regarding the refund process. The ticket purchaser must respond to the Fair’s refund communication within fourteen (14) calendar days of the date the communication is sent and provide any requested or updated payment information necessary to process the refund. If the ticket purchaser does not respond within the fourteen (14)-day period, the refund will be deemed declined, and the ticket purchaser will forfeit any right to receive the applicable refund, to the extent permitted by applicable law. The Waukesha County Fair will have no further obligation to issue the refund after the response period has expired.
Promotional/Complimentary Tickets
Promotional and complimentary tickets are provided solely for the specific promotion, event, or opportunity for which they are issued. Promotional/Complimentary tickets have no cash or monetary value, are non-transferable, non-refundable, and may not be exchanged, replaced, or transferred for tickets to any future event, performance, or Fair year, including in the event of cancellation, postponement, or circumstances beyond the control of the Waukesha County Fair.
By accepting or using the promotional or complimentary ticket(s), the recipient acknowledges and agrees to these terms.
Contacting Us
If you have any questions or concerns regarding this policy or need assistance with your ticket purchase, please don't hesitate to contact our customer support team at info@waukeshacountyfair.com.
Effective Date and Changes
The Waukesha County Fair reserves the right to modify the terms of this policy at any time and in our sole discretion, by posting a change notice to this page.
This policy was last modified on March 1, 2025.